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Tesla's Model 3 loses coveted Consumer Reports recommendation

Tesla's Model 3 loses coveted Consumer Reports recommendation”

Consumer Reports dropped its recommendation for the Model S in October 2018 due to issues with the air suspension.

Apart from the recently-held delivery ceremony, reports from local Chinese media have indicated that Morning Cindy, a cargo ship loaded with Tesla's electric cars, has arrived at the port of Shanghai on Friday. The vehicle was called "more showy than practical".

Consumer Reports u-turned away from recommending the Tesla Model 3, citing reliability issues after owners reported loose trim and defects in the sedan's glass.

"Consumer Reports can no longer recommend the newest Tesla - the Model 3 electric sedan - because members say they've identified a number of problems with their cars, including issues with its body hardware, as well as paint and trim".

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At one point, Tesla added an additional Model 3 assembly line by erecting a permanent tent outside its assembly plant in Fremont, California. Their unhappiness was reflected in an annual survey conducted by Consumer Reports.

Consumer Reports' recommendation of particular models is based on several factors, including the feedback of vehicle owners, crash test performance, and the testing and reviews conducted by the Consumer Reports auto team. A dip in reliability caused each car's overall score to drop below the threshold for a recommendation.

When the Model 3 first came out in 2017, Consumer Reports gave it an average predicted reliability score based on the survey results at the time about the Model S because the two shared much of the same technology. The new report raises questions about the reliability of the Model 3. The new survey data shows that the vehicle has dropped from average to below-average reliability..

As a brand, Tesla fell 11 spots to No. 19 out of 33 brands ranked by Consumer Reports.

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Indeed, besides being the largest vehicle market in the world, China is also the largest EV market, with local players vying for market share with foreign brands, including Tesla, which for now is the undisputed leader in the luxury segment but with a host of other high-end EVs coming to the market its position could soon be challenged.

We're setting an extremely high bar for Model 3. "We have already made significant improvements to correct any issues that Model 3 customers may have experienced that are referenced in this report, and our return policy allows any customer who is unhappy with their auto to return it for a full refund".

Where all Tesla models excel is the powertrain, with CR member reporting few problems. Jalopnik reached out to Consumer Reports about this and will update if we hear back.

As Tesla is expected to introduce a new crossover this year, along with a new Semi truck, pickup truck and roadster in the near future, this is an issue that's better fixed now than later if the company wants to avoid these headlines in the future, and better compete against a growing field of competition.

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It had initially projected a March start for Model 3 deliveries in China - the world's biggest auto market where overall vehicle sales contracted in 2018 for the first time in more than two decades.



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