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Triple Zero emergency services returning to normal after Telstra outage

Triple Zero emergency services returning to normal after Telstra outage”

Emergency Triple Zero call services and mobile Telstra services in at least four states were hit by intermittent "interruptions" early on 4 May after a cable was damaged by fire - likely caused by a lightning strike - in regional NSW.

The intermittent issue with Triple Zero (000) is also affecting the Tasmania Fire Service monitored fire alarm system.

Telstra said the outage was triggered around 2am when the cable was cut between Orange and Bowral by an "unknown party".

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"We're working closely with emergency services in those states", it said. "The police have been able to rapidly ensure we have enough staff to handle those calls, and divert and dispatch calls for assistance to all the agencies". Have you had trouble getting through to the emergency services this morning?

During the outage, in NSW people needing urgent help could call the Police Assistance Line - 131 444 - if they couldn't get through on 000. However, the telco revealed at approximately 6.30am that it had become aware of a problem with Triple Zero calls.

A spokeswoman for the Australian Communications and Media Authority, which regulates and monitors carriage service providers and the emergency call service for triple zero, said it was working with Telstra to fix the problem.

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Australia's incumbent telecommunications provider had similarly suffered a 4G outage in September previous year, at the time saying it "very quickly" repaired the issue.

According to Telstra, the cable was repaired just after 4am, however the service is yet to be properly restored.

St John Ambulance is experiencing some issues and has advised people to try again if their call does not get through the first time.

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