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BB&T reports services are returning

BB&T reports services are returning”

BB&T bank is reporting service outages impacting customers trying to use ATMs.

Those with BB&T can still use their debit, credit and prepaid cards.

Spokesman Brian Davis said Friday afternoon that automated Phone24 service and automated teller machines were available.

BB&T said some customers' online information will not be immediately be updated on Friday afternoon.

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To our clients, we are deeply sorry this has happened.

The bank says the outage was caused by an equipment malfunction in one of their data centers.

The problem locked customers out of widely used services such as online banking and the mobile banking app since Thursday evening. Our systems are still processing updates, and we expect account information to become current later today. "We are well into the process of making those repairs, but we understand this is a major inconvenience for so many of you".

Much of central North Carolina was impacted by the outage, along with the Washingto D.C., Atlanta and Philadelphia regions.

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BB&T said if you have experienced any issues or incurred fees because of this outage, representatives will help to address those issues once the services come back online.

They say there is no reason to believe the issue is related to cybersecurity.

They also recommended keeping enough cash around the house to be able to pay for one-to-three days of food and other necessities in case of a similar disruption in access to their money.

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