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Infant Dies After 911 Put Sitter on Hold for 31 Minutes

Infant Dies After 911 Put Sitter on Hold for 31 Minutes”

Dallas police investigated. "There is no evidence at this time connecting the child's death to the T-Mobile ghost call issue", the city statement said.

He wonders if his problems getting through to 911 on the night of March 6 contributed to his husbands death.

Dallas resident David Taffet confronted Mayor Mike Rawlings at a news conference Wednesday to say it took 20 minutes to get through to 911 after his husband stopped breathing last week.

The manual callbacks further clog the call line. On Saturday night alone, over 440 calls were placed on hold due to overwhelming volume, with callers experiencing hold times that averaged a whopping 38 minutes.

On the fourth attempt when the babysitter called, she says she was on hold for 31 minutes. The error has plagued T-Mobile users since November 2016 and has quickly risen from an annoyance to deadly.

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Though you may think you've hung up in time, Howard said the call still comes through and dispatchers take it seriously.

'This is an unacceptable situation and the citizens of Dallas deserve better, ' Broadnax said.

Brandon was frantically rushed to hospital around an hour after the first phone call after his mum dashed home to try and save her dying son. Alex blames the city and the T-Mobile glitch for her son's death.

Carey said one immediate solution is to manage the "supply and demand" by increasing call center staffing when volume spikes and changing the call waiting announcement to encourage those seeking help to remain on the line despite the response delay.

Emergency policy dictates that 911 operators respond to every hang up call. "That's all I want to know", Alex said.

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"I want them to take responsibility of my son's death".

"Clearly we share this obligation, this responsibility with the city management leadership as well as the mayor's office in a very honest and deep way", said T-Mobile Executive Vice President David Carey.

This comes after two days of investigation by tech crews for T-Mobile, which has been at the center of the issue for the past several days.

We've reached out to T-Mobile for additional information and will update this post should it arrive.

That's because Howard said they are required to return any missed phone calls with a call back number.

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"Because at the end of the day, my son was still breathing, but had y'all come out like y'all were supposed to, my son would still be here in my arms", she added.



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